Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Thetodshop@outlook.com. 

We do not provide return shipping labels. Customers are responsible for return shipping costs and must send the item back at their own expense.

If your return is accepted, we will provide you with return instructions including where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Thetodshop@outlook.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions and non returnable items
Certain types of items cannot be returned including perishable goods such as food, flowers or plants, custom or personalized products and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted make a separate purchase for the new item.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return please contact us at Thetodshop@outlook.com.